Emergency Orthodontic Care Surrey, BC

Stay home, stay healthy, stay safe!

A COVID-19 Update from Dr. Chow.  

March 24, 2020


Dear Patients, Parents, and Friends,


I hope that everyone is keeping well and staying safe during these difficult times. I continue to follow the guidelines, as directed by the Royal College of Dental Surgeons of British Columbia and the Provincial Health Officer, to keep our clinic closed in order to keep you, your families, our team and the public safe. At this time, there has been no definitive timeline provided as to when we may be able to return to normal, or even limited, operations.


The quickest way to get our lives back is to help flatten the curve over the next 2-3 weeks! We can all help by staying home and practicing generous social and physical distancing, keeping away from everyone outside of your home family unit. It’s that simple!


In the meantime, I continue to track each of my patient's treatment plans; I will be in touch if there are elements that need to be addressed. I know that this is a challenging time for most and I would like to reassure you that delaying orthodontic visits for a number of weeks is unlikely to cause any significant harm.  Please continue to brush your teeth effectively and regularly to maintain a high standard of oral hygiene.


I want you to know that we are still here for you, especially if you are experiencing discomfort or pain. You can reach out to me directly by email at dr.chow@panoramaorthodontics.com or by text at 604 . 649 . 1205 and I will be happy to troubleshoot any issues that may arise. A photo and description of the problem is always helpful! 


I am trying my best to take this opportunity to enjoy the dedicated time at home with my family. There have been lots of family walks, bike rides, and games. And of course, plenty of house cleaning and projects too! 


I sincerely thank you for your patience and understanding during this difficult time. Please continue to follow the recommended social distancing guidelines so that you remain safe and healthy. My team and I look forward to seeing you back soon, and providing you once again with our highest level of service and care.


Stay home, stay healthy, stay safe.


Dr. Will Chow




Orthodontic Emergency Care

True orthodontic emergencies are rare, but when they occur we are available to you. As a general rule, you should call our office when you experience severe pain or have a painful appliance problem you can't take care of yourself. We'll be able to schedule an appointment to resolve the problem.

You might be surprised to learn that you may be able to solve many problems yourself temporarily until you can get to our office. If there is a loose piece that you can remove, put it in a plastic bag or envelope and bring it with you to your next appointment. If your braces are poking you, put soft wax on the piece that's sticking out. If the wire has slid to one side, you can pull it back to the other side with needle-nosed pliers, replacing it in the tube on the back tooth.

After alleviating your discomfort, it is very important that you still call our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions to your treatment plan.


General soreness

When you get your braces on, you may feel general soreness in your mouth, and teeth may be tender to biting pressures for three to five days. Stick to a soft diet until your teeth do not hurt to chewing. Irritated gums and other sore spots can be relieved by rinsing your mouth with a warm salt-water mouthwash. Dissolve one teaspoonful of salt in eight ounces of warm water, and rinse your mouth vigorously. To relieve the pain, we recommendusing over-the-counter pain medication such as acetaminophen (Tylenol) or ibuprofen (Advil or Motrin) as necessary to make things more comfortable for the first couple of days.

The lips, cheeks, and tongue may become irritated for one to two weeks as they learn a new posture and become accustomed to the surface of the braces. You can put wax on the braces to lessen this. We'll show you how!


Loose appliance

If your appliance is poking you, place wax on the offending part.


Loose bracket

If your bracket or band is still attached to the wire, you should leave it in place and put wax on it if needed for comfort. If the bracket or band can be removed easily, place it in an envelope and save it to bring to your next appointment.


Loose wire

Using a pair of tweezers or needle-nosed pliers, try to put your wire back into place. It is okay to use a piece of floss to tie the wire into place: tie the floss around the bracket in place of the missing colored o-ring. If you cannot put the wire into a comfortable position, and covering the end with wax doesn't help, as a last resort use a small fingernail clipper to clip the wire behind the last tooth to which it is securely fastened. If the end of the wire is still sharp place wax on it.


Poking wire

Using a pencil eraser, push the poking wire down or place wax on it so that it is no longer poking.

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